I had my 2008 Mercedes Sprinter serviced here. The service was to include replacing the fuel filter. When they went to replace they discovered that the fuel line had been damaged when the fuel filter was last replaced. They were helpful with taking photographs so that I could recoup the cost of replacing from the last place I had it serviced, where the damage occurred. And lastly, somehow, my spare tire carrier got dented. I am not exactly sure when and how this occurred. I am meticulous about my vehicles and did not notice until I got home from having the service. They had me bring the vehicle back in, removed spare tire carrier, and had a body shop next door fix the dent. Since I was not sure when or how it occurred I offered to pay for half of the repair to Brian the owner. He took care of it completely, and in turn, he has a customer for life.